Refund policy

Return and Exchange Policy 

After a customer successfully places an order on our website buybookbook.com, it signifies that the customer has understood and accepted our pricing, delivery, and shipping policies. Once an order is confirmed, it cannot be cancelled. 

If a customer wishes to cancel an order for personal reasons, they may only submit a cancellation request via email before the order is dispatched. If the order has already been dispatched, cancellation is not allowed. 

Additionally, if an order is cancelled, we can only issue a refund in the form of a Gift Card equivalent to the order amount. The Gift Card can be used at our online or physical bookstore and is valid for 3 years. (If the customer requests a refund to their original payment account, e.g., credit card, PayPal, PayMe, etc., a 5% transaction fee will be deducted.) 

If a customer needs to modify an order (e.g., incorrect item selected), changes must be requested before the order is dispatched. If the order has already been shipped, the customer must contact our customer service immediately and visit the bookstore in person within 7 days of receiving the item to exchange it. The item to be exchanged must remain in its original, unopened (if applicable), undamaged, and resalable condition, and must be checked and approved by our staff. Exchanges are allowed for items of equal value or for higher-value items with an additional payment. Alternatively, a Gift Card of equivalent value (valid for 3 years) may be issued. 

Note:  Only ONE return or exchange is permitted per order. 

If a customer receives a defective item (e.g., missing pages, printing errors), we will arrange an exchange (or a refund if the item is out of stock). However, returns/exchanges for quality issues will NOT be accepted in the following cases: 

  1. Books with visible signs of use.
  2. Unsealed CDs, DVDs, or similar products. 
  3. Items not in their original condition, or damaged/missing parts due to reasons unrelated to our error.
  4. Requests submitted after the return/exchange deadline. 

For inquiries, please contact customer service during business hours. We apologize for any inconvenience and appreciate your understanding. 

(Customer Service Hours: Monday to Saturday, 11:00 AM to 7:00 PM)

Important notice:

  • Do not return purchased items to the manufacturer.
  • The company reserves the final right of decision regarding any disputes.