Shipping Policy

Hong Kong

2 shipping options：

  1. Ship to SF lockers / SF stores (Self-pickup)： Purchase amount reaches $399, free shipping to SF lockers / SF stores (under $399, HK$25 is needed)
  2. Door to Door Delivery：Purchase amount reaches HK$599, free Door to Door Delivery (under $599, HK$45 is needed)

Order amount

SF Express Store/ Locker (Self-pickup) #

 Door-to-Door Delivery
*except Labour Charge
HK$1 - 398.99 HK$25 HK$45
HK$399 - 598.99 FREE HK$45
HK$599 or above FREE FREE


# Eligible SF self-pickup points: SF Store/ Locker/ Business Station (Excludes Petrol/Gas station, 7-11, Circle K or SF Service Partner Locations).

❗️For shipping to SF Locker/Station/Centre, please download the SF-Express App to receive pickup notification. SF has STOPPED using SMS to send SF pickup code （details).
❗️SF Express will charge the RECEIVER a fine for late pickup (SF Retention Service，HK$15/day after 24 hours of arrival).
❗️The courier company will charge the RECEIVER an extra fee, if the phone number or shipping address needs to be changed after the parcel is dispatched.

❗️❗️BuyBookBook will not be responsible for any EXTRA fee caused after the parcel is dispatched. e.g. late pickup fee, customer changes the pickup location or delivery address, parcel returned fee due to no one picks up the parcel，pickup location changed fee due to no one picks up the parcel... etc. 

* Labour Charge: For buildings without lift or product can only access through staircases, there will be additional delivery charge per floor. Please contact us for quotation.

  • Usually it will take 1-3 working days for dispatch, and another 1-2 working days for delivery, but during special periods such as sales promotions, it may take longer time for dispatch and delivery.
  • Dispatch will not be arranged on Saturdays, Sundays or Public Holidays.
  • Extra charge to the customer will be incurred if re-delivery is caused due to failure to receive the parcel.

Macau 

    1. Please select “Ship(Door to Door Delivery)” or “Ship to SF Locker/ Store".
    2. Free shipping for purchase amount reaches HK$799, for one order.
    3. If the purchase amount is lower than HK$799, the shipping cost will be calculated automatically at the checkout page when both the destination and delivery service are selected.
    4. It will take 2-5 working days for delivery.
    5. The receiver is required to provide full name for customs clearance. 


    International 

    1. Please select "Ship".
    2. Shipping cost and estimated delivery time will be calculated automatically at the checkout page when both the destination and delivery service are selected.
    3. If all ordered items are in-stock without Pre-order item, it will take 1-3 working days for packing. 
    4. The receiver is required to provide full name for customs clearance. 

    General

    • Additional charges will be incurred if 1) customers request to change the delivery option or delivery information; 2) customers provide invalid address and contact number which causes unsuccessful delivery. The additional charges will be borne by customers in such cases. 

    • For international shipping, any charges incurred for customs clearance, import duties, handling fees or taxes will be borne by the person who’s receiving the parcel. Should the charges have not been paid within 7 days, the carrier may automatically return the parcel to the sender or destroy the parcel without further notice. Please note the returned parcel will NOT be reshipped. The customer will have to place a new order again on buybookbook.com for the same items.