Wired and Dangerous-Business and Management-買書書 BuyBookBook
Roll over image to zoom in Click on image to zoom
Wired and Dangerous-Business and Management-買書書 BuyBookBook

Wired and Dangerous

How Your Customers Have Changed and What to Do About It

Chip R. Bell (Author) • John R. Patterson (Author) ... more
... more
Edition: US - Paperback / softback
Price:
HK$128.00 HK$200.00
Stock:
Re-stocking soon
Product Info
English
264 pages • 13.97 x 21.59 x 1.98 cm
Approx. weight: 0.39 kg
Publication date: 30 May,2011
Barcode/ ISBN: 9781605099750 • Berrett-Koehler Publishers
More books in English for Age -
Business and Management

Description

By: Chip R. Bell, John R. Patterson     
Customers today are picky, fickle, vocal, and “all about me” vain. With the reach and influence of the Internet, they are also powerful. If they receive poor or impersonal service, they talk back—with a single snarky video or damning review gone viral, they can bring down a company. To succeed in this new world, it is vital that customers are treated not as cash machines but as collaborators. Chip Bell and John Patterson analyze this service revolution and provide a tested formula for transforming today’s edgy customers into eager partners. Using real-world examples, they detail compelling methods and pragmatic tools for bringing harmony and balance to a relationship that was out of whack even before the Internet.

You may also like

Top Trending

View all
Dog Man 14: Dog Man: Big Jim Believes: A Graphic Novel (Dog Man #14)-Graphic novel / Comic book / Manga: genres-買書書 BuyBookBook
Dog Man 14: Dog Man: Big Jim Believes: A Graphic Novel (Dog Man #14)
HK$85.00 HK$150.00
In stock
Press Start! #17 The Super Jump Between Worlds! (Branches)-Children’s / Teenage fiction: Action and adventure stories-買書書 BuyBookBook
Press Start! #17 The Super Jump Between Worlds! (Branches)
HK$55.00 HK$98.00
In stock
The Humble Pie
The Humble Pie
From HK$56.00 HK$90.00
In stock
屁屁偵探動畫漫畫14 噗噗 守護傳說中的寶刀【首刷特贈屁屁偵探主君造型閃卡】
屁屁偵探動畫漫畫14 噗噗 守護傳說中的寶刀【首刷特贈屁屁偵探主君造型閃卡】
HK$63.00 HK$100.00
In stock
The Amazing Generation-Children’s / Teenage: Personal and social topics-買書書 BuyBookBook
The Amazing Generation
From HK$86.00 HK$135.00
In stock
普通兄妹的搞笑對決12：聖誕節禮物-Graphic novels/ Comic books/ Manga/ Cartoons-買書書 BuyBookBook
普通兄妹的搞笑對決12：聖誕節禮物
HK$81.00 HK$127.00
In stock
Disney Zootopia 2: The Junior Novelization-Children’s / Teenage fiction: General and modern fiction-買書書 BuyBookBook
Disney Zootopia 2: The Junior Novelization
HK$51.00 HK$80.00
In stock
Darkstalker: A Graphic Novel (Wings of Fire: Legends Graphic Novel)
Darkstalker: A Graphic Novel (Wings of Fire: Legends Graphic Novel)
HK$99.00 HK$154.00
In stock
屁屁丹迪 10: 勇者鬥魔王! (Troll)-Graphic novels/ Comic books/ Manga/ Cartoons-買書書 BuyBookBook
屁屁丹迪 10: 勇者鬥魔王! (Troll)
From HK$63.00 HK$100.00
In stock
The Midnight Heist (Geronimo Stilton and The Kingdom of Fantasy #17) cover image
The Midnight Heist (Geronimo Stilton and The Kingdom of Fantasy #17)
HK$128.00 HK$200.00
In stock
如何數到1-Children’s Educational: Mathematics/ science/ technology-買書書 BuyBookBook
如何數到 1
HK$77.00 HK$117.00
In stock
達克比與世界未解之謎2：摩艾搬運賽：復活節島失落文明的謎團研究-Graphic novels/ Comic books/ Manga/ Cartoons-買書書 BuyBookBook
達克比與世界未解之謎2：摩艾搬運賽：復活節島失落文明的謎團研究
HK$83.00 HK$127.00
In stock
Anzu and the Realm of Darkness: A Graphic Novel
Anzu and the Realm of Darkness: A Graphic Novel
From HK$85.00 HK$140.00
In stock
豬先生和他的小小好朋友(新版)-Children’s / Teenage fiction: Relationship stories-買書書 BuyBookBook
豬先生和他的小小好朋友(新版)
HK$65.00 HK$100.00
In stock
Diary of a Wimpy Kid: Partypooper (Book 20)
Diary of a Wimpy Kid: Partypooper (Book 20)
HK$85.00 HK$210.00
In stock
Disney Zootopia 2 Ultimate Sticker Book
Disney Zootopia 2 Ultimate Sticker Book
HK$46.00 HK$70.00
In stock
Remarkably Bright Creatures
Remarkably Bright Creatures
From HK$85.00 HK$200.00
In stock
Food Group, The #07 The Big Cheese (Jory John)-Fiction: 兒童繪本 Picture Books-買書書 BuyBookBook
The Big Cheese
From HK$39.00 HK$90.00
In stock
The Legend of the Last Library-Children’s / Teenage fiction: Fantasy-買書書 BuyBookBook
The Legend of the Last Library
From HK$85.00 HK$189.00
In stock
Disney Zootopia: The Graphic Novel-Graphic novel / Comic book / Manga: genres-買書書 BuyBookBook
Disney Zootopia: The Graphic Novel
HK$51.00 HK$80.00
In stock
剛剛好的陪伴：相伴不相絆，陪青少年成為想要的自己 (尚瑞君簽名版)
剛剛好的陪伴：相伴不相絆，陪青少年成為想要的自己 (尚瑞君簽名版)
HK$103.00 HK$140.00
In stock
Cat Kid Comic Club (正版) #04 Collaborations (Dav Pilkey) - 買書書 BuyBookBook
Cat Kid Comic Club (正版) #04 Collaborations (Dav Pilkey)
From HK$65.00 HK$90.00
In stock
YOU Decide YOUR Adventure-Children’s / Teenage general interest: Sports and outdoor recreation-買書書 BuyBookBook
YOU Decide YOUR Adventure
From HK$130.00 HK$200.00
In stock
Pete the Cat's World Tour-Children’s / Teenage fiction: General and modern fiction-買書書 BuyBookBook
Pete the Cat's World Tour
HK$37.00 HK$60.00
In stock
Harry Potter #4 and the Goblet of Fire (Interactive Illustrated Edition)
Harry Potter #4 and the Goblet of Fire (Interactive Illustrated Edition)
HK$299.00 HK$630.00
In stock
The Anxious Generation
The Anxious Generation
From HK$83.00 HK$140.00
In stock
AI for Beginners-Children’s / Teenage general interest: Science and technology-買書書 BuyBookBook
AI for Beginners
HK$85.00 HK$140.00
In stock
InvestiGators: Case Files-Graphic novel / Comic book / Manga: genres-買書書 BuyBookBook
InvestiGators #09: Case Files
HK$77.00 HK$140.00
In stock

Recently viewed