Be Our Guest-Revised and Updated Edition-Business and Management-買書書 BuyBookBook
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Be Our Guest-Revised and Updated Edition-Business and Management-買書書 BuyBookBook
Be Our Guest-Revised and Updated Edition-Business and Management-買書書 BuyBookBook

Be Our Guest-Revised and Updated Edition

Perfecting the Art of Customer Service

The Disney Institute (Author) ... more
Edition: US - Hardback
Price:
HK$168.00 HK$250.00
Stock:
Re-stocking soon
Product Info
English • Age Adult - Adult
224 pages • 15.7 x 23.55 x 1.93 cm
Approx. weight: 0.45 kg
Publication date: 08 Nov,2011
Barcode: 9781423145844 • Disney Editions
More books in English for Age Adult - Adult
Business and Management

Description

By: The Disney Institute  

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service.

Disney Institute specializes in helping professionals see new possibilities through concepts not found in the typical workplace, is revealing even more of the business behind the magic of quality service. During the last twenty-five years, thousands of professionals from more than thirty-five countries and more than forty industries have attended business programs at Disney Institute and learned how to adapt the Disney approach for their own organizations.

Be Our Guest highlights the successes many of these companies have achieved, plus the key processes and best practices that have made Disney a trusted and revered brand around the world for more than eighty-five years.

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