Difficult Conversations-Psychology-買書書 BuyBookBook
Difficult Conversations-Psychology-買書書 BuyBookBook

Difficult Conversations

How to Discuss What Matters Most

Douglas Stone (Author) • Bruce Patton (Author) • Sheila Heen (Author) ... more
Edition: GB - Paperback / softback (9780670921348)
Price:
HK$97.00 HK$143.00
Stock:
Out of stock
Product Info
English • Age Adult - Adult
352 pages • 129.0 x 198.0 x 21.0 mm
Approx. weight: 245.0 g
Publication date: 03 Nov,2011
More books in English for Age Adult - Adult
Psychology
  • Interpersonal communication and skills
  • Sociology: family and relationships
  • Management and management techniques
  • Advice on careers and achieving success

Description

By: Bruce Patton, Douglas Stone, Sheila Heen  

What is a difficult conversation? Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend or neighbour, asking a difficult favour, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, DIFFICULT CONVERSATIONS pinpoints what works. Use this ground-breaking, step-by-step book to turnyour difficult conversations into positive, problem-solving experiences.



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